Course Title: ITIL Service Design
Session(s): 4 Sessions
Class Time: 8:30AM-4:30PM
Course Overview:
The ITIL Service Lifecycle: Service Design course is designed to differentiate the development side of IT from the operational side of IT. The ITIL Service Design approach creates synergies between these aspects of IT service provision.
ITIL Service Design provides guidance for the design and development of services and service management practices. It covers design principles and methods for converting strategic objectives into portfolios of services and service aspects.