ITIL Service Transition

Course Title: ITIL Service Transition

Session(s): 4 Sessions

Class Time: 8:30AM-4:30PM

Course Overview:

Service Transition embodies the many skills, tasks, functions, plans, and expectations that affect successful migration of new or changed services into the operating environment, such as change quality assurance, risk management, and program and project planning. The management of Service Transition includes careful planning, tracking, and confirmation of expected and actual service deliverables; adaptation of new or changed services to deliverables; adaptation of new or changed services to a broader environment, influence over the organization’s use of the services; risk assessment; and management of organization change.
ITIL Service Transition provides guidance for the development and improvement of capabilities for introducing new and changed services into supported environments. It describes how to transition an organization from one state to another while controlling risk and supporting organizational knowledge for decision support.

Prerequisites: