ITIL Foundations

Course Title: ITIL Foundations

Session(s): 4 Sessions

Class Time: 8:30AM-4:30PM

Course Overview:

This course provides a comprehensive overview of all of the ITIL disciplines; including objectives, terminology, responsibilities, and critical success factors. This course prepares the attendee to take the ITIL Foundation certification examination and helps the attendee to leverage the ITIL disciplines and practices in their work environment.

Prerequisites:

  • There are no prerequisites for this course. However some knowledge of service management terminology and concepts would be helpful.